![]() The beauty of chatbot software is how it can work together with human agents to help both customer and agent. Chatbots that perfect the human-AI balance ![]() It can help answer questions to simplify the onboarding process, get acquainted with your platform – and offer upsells and cross-sells when a customer is most likely to convert. Post-sale, your chatbot can be a 24/7 customer success manager. Instead of letting prospects bounce off a landing page before asking that one important question on their mind, your chatbot can step in and provide instant answers, book an appointment with your sales team, or help customers make a payment right there and then. It can answer their questions, send them content that’s perfect for them, or suggest the next step to take toward a purchase decision.īut whether you engage in ABM or not, you can use the chatbot on your landing pages in a similar way. For example, the chatbot can identify when people from key accounts visit your website, and proactively invite them to engage. Chatbots for a B2B holistic customer lifecycleĬhatbots are often associated with B2C verticals, so what is a chatbot’s role in B2B? Here too, it’s multifaceted.Ī customer support chatbot is a great way to amplify account-based marketing campaigns. There are so many ways that healthcare organizations can use chatbots to automate customer support for clients and patients. Take a look at this slideshare for more chatbot examples – Top 15 Use Cases for Chatbots in Healthcare. ![]() Alternatively, when it comes to sensitive issues, the chatbot can suggest a list of the most loved and trusted doctors in the patient’s area. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them. The recommendation here is to allow the chatbot to detect potential risks, then scale them to a human physician – or, at the very least, inform the patients the situation is potentially severe enough, that they need to seek immediate medical care. One might wonder what a chatbot’s medical expertise is, and whether it’s safe for a chatbot to provide medical advice. Like in any other industry, AI bots can provide a logistical service, such as helping a patient book a doctor’s appointment or checking whether a certain clinic works with that patient’s health insurance plan. But sometimes, when patients feel too embarrassed or ashamed to talk to a real doctor, they might be completely comfortable asking a chatbot for medical guidance. One of the best chatbot examples is from the healthcare industry. The chatbot can then suggest available appointments with a human bank representative, book the time slot customers prefer, add it to the rep’s calendar, and set the system to send a reminder text to the customers when the appointment approaches.įor more examples of chatbots in banking, take a look at the Top 15 Ways for Banks to Use Chatbots. The bot can share links, images and videos to deepen clients’ financial understanding of their home buying journey. It can check their current financial situation and compare it to a mortgage’s requirements. It can then recommend steps to get the customers closer to eligibility. The bot can even provide personalized service to the bank’s clients. Embedded with resources the bank already has set up within the knowledge base, the chatbot can answer frequently asked questions, say, about the minimum requirements for getting a mortgage, or the bank’s available mortgage plans. Chatbots helping mortgage applicationsĪ chatbot is the ideal companion to a home buyer’s journey with a bank. Let’s explore the top 6 chatbot examples to inspire you on your automation journey. You will explore 5 examples of chatbots across industries, plus a case study of how a chatbot resolved 91% of live chat inquiries. We have hand-picked some of the best chatbot examples to show you how you could use AI chatbots across channels. If you’re here because you’re trying to figure out what chatbot software is capable of and how it can help your company grow, you’ve come to the right place. Cutting wait time, reducing operational costs, and improving conversions are just some of the chatbot superpowers that companies are benefitting from.
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